24/7 ITIL Service Desk
- 100% U.S. based, multi-lingual analysts
- Tier 1, 2 & 3 support levels to ensure highest quality of service
- 80+% first call resolution rate
- Guaranteed service level agreements (SLAs)
- 24/7 support & monitoring
- Affordable, shared or dedicated resources
- Dispatch available for on-site support
- VIP support handled as a priority 1
Service Desk + Infrastructure Services
- Everything included in Service Desk plus these benefits
- Managed Archive & Backup
- Data Center Replication
- Advanced Performance Monitoring
- Configuration Management
- Application Maintenance
- Patch Management
- Real Time Server Optimization
- Scheduled Preventative Maintenance
- Firewall Management & Maintenance
- Router & Switch Monitoring
Service Desk + Infrastructure Services + Security Services
- Everything included in Service Desk, Infrastructure Services plus these benefits
- Anti-Virus Monitoring
- IDS / IPS
- Hosted Anti-Spam
- Integrated Anti-Virus Management
- Vulnerability Scanning
CUSTOMIZE MY SOLUTION
Click the button below to book a meeting with one of our solution experts and receive a quote for your customized requirements.
How does DYONYX Service Desk put YOU first?
In this one minute video we explain how our 24/7 ITIL Service Desk works. DYONYX Service Desk analysts are essentially the face of the company and serve as the first line of defense.
What is the industry standard when it comes to service desk?
This infographic will explain how we set ourselves apart from everyone else in this industry.
How to contact the DYONYX Service Desk
In this one minute video we explain how to contact the DYONYX Service Desk. Once you are signed on to our Service Desk you will learn when to call vs email, and who gets VIP priority, and when to contact your Technical Account Manager.
TELL US MORE
Tell us about your company’s IT needs, wants or current challenges and DYONYX can find the right solution for you