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DYONYX

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CASE STUDIES

DYONYX in an innovative, award-winning IT solutions provider dedicated to helping government and commercial clients across the globe solve multiple problems through one delivery system. Our aim is to improve your productivity and security and reduce your costs and risk through a proven set of methodologies, extensive experience, deep skills and world-class service at reasonable rates.

Hurricane Harvey, 2017
Case Study
The effects of Hurricane Harvey were wide-spread across the Gulf Coast of Texas including the Houston area where DYONYX Service Desk, Engineering Support and Data Center operations are based. Harvey made landfall near Rockport, Texas 190 miles southwest of Houston as a Category 4 hurricane. By the time the most serious effects of Harvey reached Houston, the main issue was area flooding. Based in Houston for more than 20 years, DYONYX has fully tested and matured all operational contingencies that may become necessary during a storm event. During the extent of Harvey’s impact to Houston, all DYONYX data center, cloud, hosting and support operations continued uninterrupted.  
ERCOT
Case Study
The ERCOT hired DYONYX to provide internal security services and project work.  
NERC
Case Study
From November 2007 through July 2008, NERC appointed DYONYX to implement an education program for the Critical Infrastructure Protection (CIP) Cyber Security Standard.  
CACTX
Case Study
CACTX engaged the services of DYONYX to develop best practices and streamline operations in order to improve compliancy and required reporting at the state level.  
GSA
Case Study
DYONYX was tasked by the Government to perform a variety of services in support of the GSA WITS 2001 program. Support is provided to the Business Management Center (BMC) and Customer Account Management Centers (CAMC) specifically to the Network Oversight & Quality Assurance, Price and Other Support Systems Management, and Billing Management teams.  
OG
Case Study
DYONYX Full Managed Services for one of the Nation’s
 largest providers of compression services 
in the oil & gas industry.  
El Paso Electric
Case Study
EPE retained the services of DYONYX to perform a cooperative technical examination and assessment of various aspects of the current technical environment considered by leadership to be of high importance and worthy of focus.
Pride
Case Study
As part of its overarching strategy to outsource non-core areas of the business, Pride awarded DYONYX a contract to provide IT services to successfully support its 7,000 global users providing Helpdesk, Desktop Support and Asset Management/Procurement, from the corporate hub for all regional support groups including Mexico, Brazil, Argentina, France and MEAP.  
Pride
Case Study
As part of its overarching strategy to outsource non-core areas of the business, Pride awarded DYONYX a contract to provide IT services to successfully support its 7,000 global users providing Helpdesk, Desktop Support and Asset Management/Procurement, from the corporate hub for all regional support groups including Mexico, Brazil, Argentina, France and MEAP.
Veterans Benefits Management System
Case Study
DYONYX identified and developed a suite of training programs that taught VA and contractor personnel how to perform and maintain optimized processes and systems to make claims processors more productive. This included creating Web and Computer-based Training (CBT) programs for showing the VA regional office staff how to migrate their processes from paper based to electronic form using the VBMS system. The programs included training manuals documentation.  
Department of Health and Human Services
Case Study
By implementing our Project Communications Plan, DYONYX ensured both Government and industry stakeholders would be able to efficiently utilize the portal and established project risk management functions and performance metrics to ensure the quality, security and privacy of access to the system. Through our SISP and tracking usage metrics, DYONYX was able to create a plan to meet usage requirements and Government defined Service Level Agreements (SLAs).  
Department of Homeland Security
Case Study
DYONYX had to identify, recruit, run preliminary background checks, prepare all clearance paperwork, submit clearance forms, wait for temporary clearance, hire and train over 400 security cleared staff in less than 90 days.